SHIP LOGIC DRIVER APP
TCG USER MANUAL
Table of Contents
GETTING STARTED
To download the Ship Logic Driver app, visit the App Store found on your device.
Search for Ship Logic Driver and tap on Install.
The app is free to download and is compatible with most Android and IOS devices.
How to sign in to the Driver app
You will receive a temporary username and password from your operations manager via Email or SMS.
Use these details to sign in to your Driver app for the first time. During the sign in process, you’ll be required to set your own new password.
Sign in with your username and temporary password.
Set your new password to complete the sign-in process.
Use your new password and continue to sign in
TRIP SHEET
How to navigate the Trip sheet
Use the Trip Sheet to see ALL shipments assigned to the driver.
This view acts as a “Homepage” and will update automatically with any changes or status updates to shipments.
- Scroll through the sheet and open tabs to view the full list of shipments
- Open any collection or delivery by tapping on the relevant shipment
- Switch between a list and a map view
- Access the quick scanner
- Use filters
What do the different icons on the Trip sheet mean
There are a few different icons on the Trip sheet.
Tap on an icon to access the relevant feature.
Bulk collection request
Waybill number
Collections
Navigation Menu
Deliveries
Map View
Hub related shipments
Refresh button
Quick Scanner
How to use the quick scanner
Open the in-app quick scanner to scan a parcel on the go.
Tap on the scanner icon found at the bottom of the screen.
Scan parcels to:
- Add more parcels to a shipment
- View the waybill information
- Update parcel statuses
Once a parcel is scanned, the relevant shipment will open and the driver will be able to manage the shipment.
Ensure that all permissions needed have been granted to the app via the Ship Logic admin portal.
MAP VIEW
How to use the map view
Use the Map view to see all the shipments assigned to a driver in relation to their current location. A driver can easily tap on the marker closest to them to navigate to the next location.
Access the map view by tapping on the map icon at the top of your Trip sheet page. To switch back to the list view, tap on the list icon
Shipments related to the hub are shipments that need to be either collected or dropped at the hub.
Open a shipment to view the waybill info.
Drivers can navigate to their current location to see where they are in relation to their scheduled shipments.
COLLECTIONS & DELIVERIES
How to view assigned collections and deliveries
Tap any shipment on the Trip sheet to open and view the shipment details.
Features available with collections and deliveries are:
- Digital waybills
- Quick & easy navigation
- Real-time communication
- Up-to-date tracking
- Proof of delivery
How to view a shipment’s digital waybill
Open waybill information directly from the app by tapping on the waybill number to open the shipment details.
Shipment details allow a driver to see the following;
- Waybill number, Shipment status and the chosen Service level
- Collection details (Sender)
- Delivery details (Receiver)
- Parcel details
How to navigate using Google maps
Use the built-in navigation feature to find the best route for a shipment.
Quick and easy navigation will increase overall driver and customer satisfaction by being at the right place, at the right time.
How to communicate with the sender
Drivers can communicate directly with a client via the Driver app by either phoning them or sending them a notification.
Open a collection or delivery to access these features.
Tap on the call icon to give a client a call or send an “I’m on my way” SMS to notify them of the estimated arrival time.
How to keep track of a shipment
The driver app is designed to know what the next expected tracking status should be. There is therefore no need for drivers to select the relevant tracking status every time they update a parcel.
Open a shipment and tap on Update status to change the current status of the shipment. The new status will be the next possible status available for that shipment, depending on the current status.
Every time a status is updated, the app automatically informs the client of the new status – saving valuable time and increasing customer satisfaction all around.
How to confirm a delivery
Enable your clients to simply read the One Time Pin (OTP) – which they receive via email and/or SMS – to the driver to authenticate the delivery.
Enter the OTP and tap on Confirm Delivery
The recipient would not be able to receive their parcel without this OTP or any of the other proof of delivery methods as set out in the provider settings.
What are the different proof of delivery fallback options
Proof of delivery methods are set in the provider settings on the Ship Logic administration portal.
Drivers are allowed to;
- Enter a one time pin (OTP) – Preferred method
- Send the OTP to a different recipient
- Use fallback options
Send an OTP to a different recipient
E.g. If the receiver is not available upon delivery but someone else is available to accept the parcel.
Tap on “Resend pin” and fill in the name and number of the new recipient. They will receive a notification with the new OTP.
The Driver can then use this OTP to confirm the delivery.
Capture the new receiver’s details if there is no OTP available.
E.g. If the receiver is not available upon delivery and someone else needs to accept the parcel without an OTP.
Tap on “No PIN” and capture the new receiver’s details. The required details are set out in the provider setting and can include:
- Name & Surname
- Mobile number
- Department
- Photo
Click Confirm delivery when the details have been captured.
ADDITIONAL FEATURES
How to add more parcels to a shipment
Easily add more parcels to a shipment on collection.
Drivers are able to add more parcels to a shipment directly via the app.
Open a specific shipment and tap on Add parcel to access this feature.
How to reject a collection or delivery
Open a shipment on your Trip sheet and tap on the three dots in the top right corner of your screen to expand. Select the Reject option to reject a collection or delivery and provide a reason.
Submit your answer to complete the action.
How to log a failed collection or delivery attempt
Open a shipment on your Trip sheet and tap on the three dots in the top right corner of your screen to expand.
Select the Failed attempt option and provide a reason.
You can update a failed collection or delivery attempt afterwards, once the collection or delivery has been successful the second time.
Open the same shipment and tap on Update status.
Select the new status from the drop-down menu and tap on Update.
How to view tracking events
Keep track of a shipment and its respective statuses by using the Tracking events feature on the app.
Open a shipment on your Trip sheet and tap on the three dots in the top right corner of your screen to expand.
Select the View tracking events option.
GENERAL
Can you create an account on the driver app?
Drivers are NOT able to create their own accounts for the app.
The operations manager will create an account for the driver and the driver will receive an Email or SMS notification with their username and password.
What should you do when your device is lost or stolen
In the unfortunate case that your device is lost or stolen, we ensure that your account stays safe and that your most recent events are saved.
Just re-download the Driver app from the Google Play Store onto your new device and sign back into your account.
Your data will be retrieved and you can continue using the app as before.
What to do when your Trip sheet doesn’t update or your shipments don’t appear
Missing information can be frustrating at times and disrupt your daily routine. If you realise that your Trip sheet is not updated or any of your shipments is not showing, you can do one of the following:
- Refresh your app by tapping on the icon.
- Check your filters on the Trip sheet page by tapping on the three dots .
- Ensure your device is connected to a network and that your mobile data is active.
If none of the above solves the issue, you can contact your Operations Manager or the Ship Logic support team for more assistance.
What to do when your device’s camera doesn’t work
If the camera on your device is not working or available, you can manually enter the parcel reference.
Tap on the scanner icon and enter the reference at the top.
Tap on Submit to manually enter the parcel reference.